How to overcome network restrictions

In some configurations, cloud streaming sessions might fail due to network restrictions. If you are experiencing difficulties while starting a session via Stream to VR Headset or Stream to browser, please try the following steps to solve your problems:

If you are able to start a streaming session, but want to improve your experience, this is the right article: How to optimize your network connection to improve your streaming experience

Deactivate VPN

Corporate VPNs will often add significant transmission delay to data transmission, to a level that can make real time application streaming technologies impossible to work.
On some PCs, you have the option to deactivate a local VPN client. Do so and try to restart the session again.

Use a different Wifi network

When you start testing Innoactive Portal, you can try to use other less restricted networks:

Guest Wifi

If you are in an office environment, testing outside from corporate network using the “Guest Wifi”, may represent a quick way to test an alternative network configuration. Some “Guest Wifi” may however still be filtered though. Also some companies grant access to “Guest Wifi” only to the most common device categories (laptops, tablets, smartphones) and using a VR Headsets will require to ask the IT team to white list your VR headset.

Home Wifi

Usually a home Wifi internet access doesn’t have restrictions. Now some routers are better than others when it comes to routing large data streams, so prefer a high performance router, particularly if you plan to connect more than one VR headset to the same router. You can also try to temporarily turn off the firewall of your Home Wifi.

No Mesh Wifi

Mesh WiFi networks have high latency, meaning delays and a lot of signal interruption. They therefore are not suitable for XR streaming.

WebRTC P2P must be allowed on the Firewall / NAT

5G mobile hotspot

For testing purposes, using a mobile hotspot is often the most convenient solution. The quality (speed, latency and stability) however varies enormously depending on country, location.
The Speedtest App from Ookla is a useful tool to check. If your 5G speedtest shows over 80Mbps downlink, 5Mbps uplink and a ping less than 30msec, this should have a good experience.
In some networks, a 4G connection may also work but in most cases, the instability of the latency (jitter) will be too high for a good experience for XR streaming.

Use a different device

Sometimes corporate devices have local restrictions besides network and firewall ones, like mandatory antivirus software. For testing purpose, using a different device can help:

Smartphones

You can access your account on Innoactive Portal from the internet browser of a smartphone (iOS and Android).

VR Headsets

Before testing Innoactive Portal, please update the firmware of your VR headset to the manufacturer’s latest version and make a fresh power off/on restart of your VR headset. Then install the Innoactive Portal Application.

Use a different browser

Network may not be the only issue. While we support all Chromium based browsers (Google Chrome, Microsoft Edge and Mozilla Firefox are recommended) it is possible to work around some blocking issues with these steps:

Update your browser version

We make sure to support the most recent versions of the Chromium based browsers.

Clean the cache or go to incognito mode

Try to clean up the cache or directly open a new incognito window to make sure to start a clean streaming session.

Try another browser

If you don’t have the possibility to update your browser version or you have a very specific one, you may try to use a different one temporarily.

Corporate networks requirements

After the testing phase, in order to operate Innoactive Portal cloud streaming on your corporate network, the following network ports and IP addresses need to be whitelisted by your IT department:

It is possible to request dedicated fixed IP addresses for cloud rendering machines in order to facilitate enterprise firewall configuration. Contact us at support@innoactive.de.