How to optimize local streaming from a CloudXR Server Workstation

These troubleshooting steps apply to local streaming setups between a CloudXR server workstation and a headset (e.g., Apple Vision Pro). For general recommendation regarding CloudXR streaming, please refer to this section.

Verify firewall configuration

Ensure your firewall allows communication between the CloudXR server and connected devices. You may need to open dedicated ports and/or whitelist IP addresses, take a look to this article listing all required ports.

Check for security software interference

Some corporate security or endpoint protection tools can block Innoactive executables or network traffic, preventing local streaming.
Common causes include:

• Standard antivirus or endpoint protection rules.

• Windows Defender Advanced (Enterprise layer), which can block local UDP traffic even when the standard Defender allows it.

If you notice that executables stop shortly after starting or connections fail to establish, contact your IT administrator to:

• Whitelist or exclude:

  • cloudxr-service.exe

  • Portal-VRED-Plugin-Helper.exe

• Verify that no network-level policies (such as Defender Advanced) are restricting local connections.

Review network and Wi-Fi configuration

Connection instability is often related to Wi-Fi or network setup.

Make sure to:

• Use only one active network interface (disable others).

• Connect both the headset and server to the same 5 GHz Wi-Fi.

• Disable 2.4 GHz on your router.

• Select a stable, uncongested 5 GHz channel:

  • Start with auto; if unstable, try 44 or 149 (149 = US/Canada only).

  • In areas near airports or radar sources, channels 44 and 149 are usually more stable.

Retest if performance drops

If streaming performance suddenly degrades, your router may have switched channels.
Re-evaluate your setup starting from step 3 and manually select another clear channel.l.